Improving technology enabled relationships

In the past decade we have seen a significant shift in the way companies deliver products and services. As a result, more and more organisations have chosen to establish relationships with global information technology service providers to meet their challenging growth and cost reduction targets.

It is a fact that some of these critical technology enabled service provider relationships are far more successful than others in achieving their business goals. So what is it that makes major technology projects special and why do they constantly disappoint and under deliver? 

With the support and contribution of sponsoring organisations, this GBPA Discovery project aims to identify the capabilities (ie behaviours, skills) and factors that enable or act as obstacles to success from both the IT services and client organisations' perspectives.

In common with all GBPA's Discoveries, GBPA will develop a best practice robust framework that identifies what both the client and supplier community need to do/not do in order to make these relationships succeed.

Business Benefits

The benefits to participating organisations include:

• An objective method of determining your organisation's capability gaps so as to provide understanding of where to invest to make the required improvements to build effective client - IT service relationships.
• The outcomes of this project will enable participating organisations to:
• Reduce the costs and risks associated with relationship failure
• Improve delivery performance
• Build the relational skills required to establish and maintain more effective IT service relationships.

Benefits for Individuals Participating

Active participation in the project provides individuals from the sponsoring organisations with the opportunity to:

• develop the knowledge and skills required to establish successful client - IT services relationships
• build a network of like-minded individuals
• draw on the experience of others from across client and IT services organisations
• provide input as the findings are explored
• engage with colleagues in their organisation as the learning is probed and developed
• compare their capabilities and associated behaviours, and those of their colleagues, with best practice in other client and IT services organisations
• bring the Discovery learnings into their organisation so as to strengthen existing critical client - IT services relationships.

To participate in this Discovery or future Discovery projects, or to suggest a topic, please contact us.